Spectranet endeavours to give you the best broadband service at Nigeria, keeping your needs in mind.
Testimonials
Spectranet Eazee is now my prized possession. I can't think of going anywhere without it. Great speed...great connection! - George Desouza
Careers
An exciting opportunity awaits you! Spectranet ensures growth and a bright career with us.
-
Area Sales Executive:
Designation : Area Sales Executive
Grade/s : Executive
Location : Lagos
Number of Reportees :15-20 –Direct Sales Executives.
Objectives
To recruit and manage a team of direct sales executives and channel partner executives.
To orchestrate and coordinate the activities of the team member’s
Goals:
To ensure targets are achieved as per plan.
To motivate and manage the team in a responsible manner.
Ensure the desired number of calls are made every day to prospective customers by the DSE’s.
Ensure the DSE generates the prospects and follows up for closure.
Supervised by : Manager-Sales
Team composition (if any): NA
External Linkages (within the company or outside):
With customer service executives ad supervisor /call center agents and supervisor and with field technical team.
Required Qualification/ Work experience :
Graduate with successful NYSC completion
Work Experience – 4-7 years in Sales of telecom and telecom related products, banking and financial services.
Capabilities and competencies:
Customer oriented attitude
Excellent selling skills
Excellent in local language and / or English
Ability to keep track of competition in area
Ability to effectively document customer information Internet knowledge
Negotiations and sale closing skills
Travel (frequent/infrequent; intracity/intercity)NA
WorkplaceOutdoors/Indoors : Largely External/Field based.
Apply Now -
Direct Sales Executive
Designation : Direct Sales Executive
Grade/s : Officer
Location : Lagos
Number of Reportees :NA
Objectives
To prospect for new customers for Spectranet and ensure the features, advantages and benefits of Spectranet are properly conveyed to customer and assist him in choosing the right plan for the customer. Assist the Area Sales Executive and Marketing executive in preparing the marketing plan for the area and prepare strategies of sales in given area .
Goals:
To ensure prospective customers are identified and approached to solicit business for Spectranet.
Convey and convince prospective customers on features, advantages and benefits of Spectranet accurately and convincingly.
Ensure desired numbers of calls are made every day to prospective customers.
Generate prospects and follow up for closure.
Supervised by : Area Sales Executive
Team composition (if any): NA
External Linkages (within the company or outside):
With customer service executives and supervisor /call center agents and supervisor and with field technical team.
Required Qualification/ Work experience :
Graduate with successful NYSC completion
Work Experience – 1-3 years in Sales of telecom and telecom related products, banking and financial services.
Capabilities and competencies:
Customer oriented attitude
Excellent selling skills
Excellent in local language and / or English
Ability to keep track of competition in area
Ability to effectively document customer information Internet knowledge
Negotiations and sale closing skills
Travel (frequent/infrequent; intracity/intercity):NA
Workplace Outdoors/Indoors : Largely External/Field based.
Apply Now -
Customer Shop Executive
Designation : Customer Shop Executive
Grade/s : Officer
Location : Lagos
Number of Reportees :NA
Objectives
To ensure all customers of Spectranet are managed efficiently in a friendly and courteous manner.
Goals:
Interaction with customers and assisting them by providing information as sought for
activation of customer CAFs or processing customer’s requests as and when received in line with Spectranet policies
Handhold customer (registered or activated from the particular shop) for the lifetime of the customer on Spectranet network
To build a rapport with customer and project yourself as the first level of customer interaction even before the customer should think of calling the call centre.
Attending to customer complaints and raising “Trouble Ticket" and ensuring the TT is closed by constantly following up with help desk or relevant desk where the TT is pending. To escalate where required.
Working on CRM to effectively complete one’s duties towards the customer.
Supervised by : Customer Shop Supervisor/Head Customer Service
Team composition (if any): NA
External Linkages (within the company or outside):
With Sales executives and area sales executives and call center agents and supervisor and with field technical team.
Required Qualification/ Work experience :
Graduate with successful NYSC completion
Work Experience – 1-3 years in Sales and service of telecom and telecom related products, banking and financial services.
Capabilities and competencies:
Good communication skills
Confidence
Pleasant, friendly and good social skills
Should have excellent human relations skills
Proficient in use of Computers
Ability to multi-task
Ability to meet deadlines and adapt to change, meet changing demands of the work environment
Good team player
Punctuality and ability to meet deadlines
Ability to capture and interpret customer information
Travel (frequent/infrequent; intracity/intercity):NA
WorkplaceOutdoors/Indoors : Largely Internal /Showroom based.
Apply Now -
Call Centre Agent
Designation : Call Centre Agent
Grade/s : Officer
Location : Lagos
Number of Reportees :NA
Objectives
To ensure all customers of spectranet who call in to the call center are managed efficiently in an effective, friendly and courteous manner.
Goals:
Ensuring that the calls are picked within the first two rings or 10secs maximum
Handling customer complaints, requests and queries via inbound calls
Maintaining and building lasting customer relationships
Build customers interest in products and services
Provide excellent customer service to the highest level
Making note of changes required in customers database and sharing the same with the Back End Team
Supervised by : Call Centre Supervisor/Head Customer Service
Team composition (if any): NA
External Linkages (within the company or outside):
With Sales executives and area sales executives and customer shop executives and supervisor and with field technical team.
Required Qualification/ Work experience :
Graduate with successful NYSC completion
Work Experience – 1-3 years in call center service activities in the telecom and telecom related industry, banking and financial services.
Capabilities and competencies:
Good communication skills
Confidence
Pleasant, friendly and good social skills
Should have excellent human relations skills
Proficient in use of Computers
Ability to multi-task
Ability to meet deadlines and adapt to change, meet changing demands of the work environment
Good team player
Punctuality and ability to meet deadlines
Ability to capture and interpret customer information
Travel (frequent/infrequent; intracity/intercity):NA
WorkplaceOutdoors/Indoors: Largely Internal /call center based.
Apply Now