Mail Us
care@spectranet.com.ngCall Us
0700 2345 678Contact Us on any of the subject matter click on each icon service for more information
A: Rollover of balance data is available on some data capped plans offered by Spectranet Unused data can be rolled over if the consumer renews on or before the expiry of GRACE PERIOD.
A: Grace period: This is the additional time frame provided to customers to renew their account and roll over the unused data or left over data to the subsequent month (Capped Plans Only). Spectranet currently gives a Grace period of Seven(7)days.
To enjoy Spectranet 4G LTE, following 3 pre-requisite are required to be fulfilled:
Desktop / Laptop, ipad or Smartphone with minimum System Requirements
Spectranet 4G LTE Access Device (WiFi CPE,MIFI or OUTDOOR DEVICE)
Must be within Spectranet 4GLTE Coverage area.
A: Using Quickteller: Open https://www.quickteller.com/spectranet to make payments for your subscription
Using Payoutlet: Open www.Payoutlet.Net/Spectranet to make payments for your subscription
Using MyPaga: Open www.Mypaga.Com/Spectranet to make payments for your subscription
Using Jumia One: Open Https://One.Jumia.Com.Ng to make payments for your subscription
Using Self Care: Make renewals from Self Care Account using WEBPAY services.
Use Recharge Vouchers:
Recharge vouchers can be loaded via self-care portal
log on to selfcare.spectranet.com.ng
log in with your User and your Password
Click on Refill account using voucher.
Input recharge voucher’s serial Number and PIN in the box provided and click submit to complete transaction.
Pay By POS / Cash:
Payments are accepted at all Spectranet Shop and support offices.
Payment/transfer can also be made into Spectranet's bank accounts (available on out webite). When done with payment, kindly scan/snap a clear picture of payment teller or screenshot of successful transfer transaction and send to us at care@spectranet.com.ng for us
A: Recharge vouchers savailable in N500, N1000, N2000, N5000, N7000 and 10000 denominations .
A: Vouchers are available at Spectranet Shops and any approved Spectranet dealer outlet.
A: The Unlimited Diamond Plan is one of the Always On Plan with speed cap of 4MBPS and FUP of 512KBPS post usage of 500GB Data.
A: No. This is a retention Plan and only available based on recommendations and available for single user.
A: The Unlimited Diamond Plan cost is NGN19450 and FUP is 512KBPS post usage of 500GB.
A: Please note that Plan speed is capped at 4MBPS. Please disconnect not needed gadgets to enjoy better connection speed.
A: No. Data Top Up is Not Applicable on unlimited Diamond Plan.
A: All Unlimited Data plans offered by Spectranet Limited are Truly Unlimited with Burstable Speed and FUP Limit.
A: FUP is an abbreviation for Fair Usage Limit. Once the limit is reached, access to internet continues at a reduced Speed till the expiration of validity.
A: The Unlimited Gold plan is not capped at 120GB which is the FUP limit. Speed offer only reduces to the FUP Speed limit till the validity expires.
A: You have reached the FUP limit. Therefore speed offer has reduced from the previous Burstable speed to 512kbps. Kindly reduce the number of connected gadgets for better internet experience.
A: The Unlimited Gold and Diamond plans does not have the Unlimited Free Night browsing offer.
A: The Unlimited Gold & Unlimited Diamond plans are a monthly non data capped plans with continuous internet access despite FUP Limit reach.
A: Roll-over only applies to the Data capped plans where the unused GB purchased from previous renewal is added to the renewed data package.
A: Data top-up only applies to the Data capped plans.
A: Only one data plan can be activated within a billing cycle.
A: Only one data plan can be activated within a billing cycle.
A: Spectranet reserves the right to limit download speed to 8 Mbps in the first 120GB in view of maintaining uniform service levels for all customers.
A: Data balance as available on Spectranet user’s account on date of “Plan Change” will be “Stored” separately.
A: Data balance stored in account on the date of changing to UNLIMITED plan, will be added to Spectranet User’s account.
A: Spectranet user can choose to change back to any Data capped plan at any instance
A: Spectranet user can choose to change back to any Data capped plan at any instance
A: The Free Unlimited Free Night Browsing package has 200GB FUP where speed limit also reduces to 512kbps.
A: The Free Unlimited Morning Browsing package has 200GB FUP where speed limit also reduces to 512kbps.
A: The Unlimited Weekly plan is valid for ONE week with 20GB FUP limit while the Unlimited Weekend plan is valid for a weekend with 10GB FUP limit.
A: Your Account will be accessible on that same Sunday renewal was processed and the next Saturday from 12am to 11:59pm.
A: Your Account will be accessible on Sunday to 12am the following Saturday being a week from the renewal day.
A: Internet only becomes accessible at the FUP speed limit (512KBPS) till the expiration of validity.
A: Double data offer is strictly for the Data capped plans with no FUP limit.
A: All Spectranet users on any existing commercial plan can opt for the plan at any time before or after expiry date of existing subscription.
A: UNIFIED VALUE 50GB plan is presently available to all customers on any commercial plans.
A: As a Spectranet user, you have the following options to change to UNIFIED Value 50GB plan or vice-versa
Login to Spectranet Self-care at your convenience. Ensure your account is adequately funded or add payment using Self-care Refill Account option. Choose Renew Account Immediately | Different Plan on Account Summary page. Select UNIFIED STAY CONNECTED plan and Submit. Your plan will be changed to UNIFIED STAY CONNECTED plan and new expiry date will be set.
Visit any Spectranet Shop to make payment to your account and request change of plan to UNIFIED VALUE 50GB plan.
Visit any Spectranet Channel Partner shops to make payment to your account and request change of plan to UNIFIED VALUE 50GB plan.
A: Spectranet user can choose to change back to any UNIFIED VALUE data capped plan at any instance.
A: Yes. Data Roll Over is applicable as per Spectranet Roll Over terms and conditions. Visit:https://spectranet.com.ng/rollover
A: Yes, free unlimited night browsing applies from 1 am – 8 am. More so, Spectranet reserves the right to limit download speed to 8 Mbps for the first 50GB in view of maintaining uniform service levels for all customers.
Post usage of 50GB on the unified Stay Connect Plan FUP of 512KBPS will no longer be available. Users will be required to do a top-up plan to have access to the internet.
A: Yes. Double data is available if renewal on the Unified Stay Connected 50GB is posted during 100% Bonus Offer.
A: The Free Unlimited Night Browsing package has 200GB FUP post which speed throttles at 512kbps.
A: Yes. Data top-up applies once allocated data is exhausted or while there is available data. Note: Data Top up will not extend Validity of Plan
No. Unlimited Night Browsing between 1am and 8am will only be available when Day time data is not exhausted.
Bonus Data will be added within 30 minutes of Renewal, but post this time you may Please write to us at care@spectranet.com.ng or call the helpdesk number: 07002345678 for prompt resolution
A: This is because the data bundle offered is over and above what is obtainable in the market today.
A: Do more bundle plan is special in three interesting ways? First:
The Data Bundle now offers you Unlimited Morning Browsing of up to 120hrs between 4am to 8am on the plans of N3070 to N7165.
Secondly, The Data allowed on each plan has being increased significantly.
Lastly, the Unlimited Morning browsing has now been extended to 8am from the previous 7am session end time.
A: Yes. All Policy Plans coming with a new device will carry the new Changes.
A: No. ONLY the Unlimited Gold Plan has a new Bundle of 120GB FUP as against the 100GBFUP
A: Yes. The Old Plans will be available for continuity but will not be available once you have migrated out.
A: Yes. You can activate Data Top Up to match with your existing validity period.
A: Yes. Your existing unused data will be rolled Over from the previous unrevised bundle plan.
A: No. Unlimited Night Browsing between 1am and 8am will only be available when Day time data is not exhausted.
Price | Section | Spectranet - Planned | Validity |
---|---|---|---|
3070 | Unified Value Plan | 7GB + Unlimited Morning Browsing (4AM - 8AM) | Monthly |
3580 | Unified Value Plan | 9GB + Unlimited Morning Browsing (4AM - 8AM) | Monthly |
5115 | Unified Value Plan | 13GB Data + Unlimited Morning Browsing (4AM - 8AM) | Monthly |
6140 | Unified Value Plan | 16GB Data + Unlimited Morning Browsing (4AM - 8AM) | Monthly |
7165 | Mega Value Plan | 18GB Data + Unlimited Night Browsing (1AM - 8AM) | Monthly |
10235 | Mega Value Plan | 30GB + Unlimited Night Browsing (1AM - 8AM) | Monthly |
12795 | Mega Value Plan | 45GB + Unlimited Night Browsing (1AM - 8AM) | Monthly |
13305 | Mega Value Plan | 50GB + Unlimited Night Browsing (1AM - 8AM) | Monthly |
15355 | Mega Value Plan | 70GB + Unlimited Night Browsing (1AM - 8AM) | Monthly |
19450 | Always On Plans | 100GB + Unlimited Night Browsing | Monthly |
18425 | Always On Plans | 120GB Unlimited (FUP Applies) | Monthly |
19960 | Always On Plans | 100GB + Unlimited Night Browsing | Monthly |
38390 | Always On Plans | 200GB | Monthly |
56820 | Always On Plans | 300GB | Monthly |
1500 | Weekly Plans | 6GB (2GB + 4GB Promo) | 7days |
4500 | Weekly Plans | 20GB (10GB + 10GB Promo) | 10days |
A: Spectranet 4G LTE WiFi CPE is a plug and play device. Simply follow the short instructions in the quick install guide that comes with your CPE/MIFI. For Outdoor devices, installation is done by a Technical representative from Spectranet,(after a successful feasibility survey)
Check the available balance and validity of the current subscription.
Switch off and restart your device
We also advise device is repositioned, preferably close to an opening(window or a high surface) for optimum service
If there is balance available and validity has not expired please contact customer care for further assistance on the issue.
Ensure SIM has been inserted properly, and then try following:
Ensure power indicator and other lights are ON.
Move to an open area to check if signal coverage is available.
If issue persist, please contact us for further advice and assistance.
Ensure device is turned ON
Search for your device’s name (SSID) in the list of wireless network connections on your WiFi enabled device.
If you are still not able to find your device’s name (SSID)
Delete any previously created and saved SSID with similar names
Restart your computer and Search for device’s name once again
Enter the Network Key / Password
For CPEs, ensure the WLAN indicator is turned on on the device.
Spectranet 4G LTE WiFi CPE comes with an internal antenna. External antennas for this device are not available with Spectranet. We also recommend that procuring external antenna from the open market should not be considered as it may damage your Spectranet 4G LTE WiFi CPE.
Spectranet MIFI devices are portable and can be used on the go.
Device comes equipped with a battery. Once connected (with care) device has to be plugged into an external power source. We advise device is charged only with the designated Chargers and USBs.
A: Upon successful subscription to Spectranet 4G LTE services, you will obtain a box containing the WiFi CPE. The box includes one Installation Guide, one CPE, one Power Adapter and one Ethernet Cable.
A: Upon successful subscription to Spectranet 4G LTE services, you will obtain a box containing the MIFI device. The box includes one Installation Guide, one MIFI DEVICE, one USB Cable/Charger, and one battery.
A: Kindly visit the link: https://spectranet.com.ng/ace-mifi to select and pay for your chosen device and we will deliver to your doorstep free of delivery charges
We are currently present in four cities in Nigeria: Lagos, Abuja Ibadan, and Port Harcourt
A: Depending on the Plan renew, you may get any of the under-listed Plan Value.
Price | Section | Spectranet - Planned | Validity |
---|---|---|---|
3070 | Unified Value Plan | 7GB + Unlimited Morning Browsing (4AM - 8AM) | Monthly |
3580 | Unified Value Plan | 9GB + Unlimited Morning Browsing (4AM - 8AM) | Monthly |
5115 | Unified Value Plan | 13GB Data + Unlimited Morning Browsing (4AM - 8AM) | Monthly |
6140 | Unified Value Plan | 16GB Data + Unlimited Morning Browsing (4AM - 8AM) | Monthly |
7165 | Mega Value Plan | 18GB Data + Unlimited Night Browsing (1AM - 8AM) | Monthly |
10235 | Mega Value Plan | 30GB + Unlimited Night Browsing (1AM - 8AM) | Monthly |
12795 | Mega Value Plan | 45GB + Unlimited Night Browsing (1AM - 8AM) | Monthly |
13305 | Mega Value Plan | 50GB + Unlimited Night Browsing (1AM - 8AM) | Monthly |
15355 | Mega Value Plan | 70GB + Unlimited Night Browsing (1AM - 8AM) | Monthly |
19450 | Always On Plans | 100GB + Unlimited Night Browsing | Monthly |
18425 | Always On Plans | 120GB Unlimited (FUP Applies) | Monthly |
19960 | Always On Plans | 100GB + Unlimited Night Browsing | Monthly |
38390 | Always On Plans | 200GB | Monthly |
56820 | Always On Plans | 300GB | Monthly |
1500 | Weekly Plans | 6GB (2GB + 4GB Promo) | 7days |
4500 | Weekly Plans | 20GB (10GB + 10GB Promo) | 10days |
Using Quickteller: Open https://www.quickteller.com/spectranet to make payments for your subscription
Using Payoutlet: Open www.Payoutlet.Net/Spectranet to make payments for your subscription
Using MyPaga: Open www.Mypaga.Com/Spectranet to make payments for your subscription
Using Jumia One: Open Https://One.Jumia.Com.Ng to make payments for your subscription
Using Self Care: Make renewals from Self Care Account using WEBPAY services.
Use Recharge Vouchers:
Now you can renew your subscription or pay in advance using Spectranet Recharge Vouchers. All you need is to register at My Account and subsequently login to load Recharge Vouchers. Please register and login to your account at http://care.spectranet.com.ng/.
Pay By POS / Cash:
Payments are accepted at all Spectranet Shop and support offices.
Deposit At Bank:
Payments can also be deposited to following Spectranet – Collection accounts and scanned copy of teller or payment sent to care@spectranet.com.ng for processing:
Place free migration or plan change request
*Note: We recommend change of password immediately after the first log in and repeated every month.
Email: care@spectranet.com.ng
Helpline: 08002345678
08002345678, is toll free. Yes.
Cancelling Before Expiry of Current Validity:
Cancelling Netflix from iTunes
Benefits
Applicable to All Existing Customers Referring Friends or Family
• 50% Off next month’s renewal, and
• 500 Spectra as Loyalty Bonus
Conditions
1. Applicable to Existing Customers Referring Friends or Family not covered under point 5 below.
2. Customer can introduce any number of new users to Spectranet
3. Benefits will be released only upon successful activation of new user.
4. If multiple new users are referred and activated,
a) Eligible benefits will be released on future renewals only.
b) Eligible benefits cannot be availed in one single month ie if two new referred users get activated in same month, existing user will get 50% discount each on two subsequent renewals only, and likewise for other cases.
5. Existing customers on Channel Partner, Employee, or any other FOC /Promotional/plans are not eligible for this promotion.
6. Discount will be given at the point of invoice generation both on renewal as well as plan change.
7. Spectra Points will be added automatically to Referrer’s account within 24 hours from activation of ͞Referred͟ account.
8. Discount given as Referral Bonus non-refundable and non-transferable
A: Your browser is an important part of your computer’s security. Keep your browser and security systems (anti-virus software, firewalls, etc.) up-to-date.
Suggested good browsing habits:
• Read the links you want to click on and don’t assume a link is safe just because you found it in a “safe” way.
• Don’t install something just because a web page suddenly tells you that you need it.
A: Viruses, worms and Trojans are malicious programs that can infect your computer and change the way it works.
To protect your system from virus/malwares:
• Be wary of email and instant messaging attachments or files, even if they are from people you know.
• Scan downloads with anti-virus software before installing them.
• Ensure your anti-virus software is up-to-date and reliable.
Get rid of spyware on your computer with anti-spyware software.
A: Spyware is software that collects and sends information from your computer without your permission.
To protect your system from spywares:
• Watch out for unexpected offers, warnings and dialog boxes that suddenly pop up while you’re online. Avoid clicking on them, even to cancel or close them.
• Be wary of peer-to-peer sharing.
• Always read the End User License Agreement (EULA) when downloading from trusted sources.
Get rid of spyware on your computer with anti-spyware software.
A: Emails have been known, to be a major channel for scam and frauds. These emails not only swindle the receiver by creating a circumstance for the victim to pay but at times deploy technical malfunction on users’ computer / devices. Evaluate all emails you receive:
1. Do you know the sender of the email? If yes, still be cautious before clicking a link. If no, do not click any links.
2. Are there any attachments in the email? If so, is the attachment an executable (a file with the extension .exe, .bat, .com, .vbs, .reg, .msi, .pif, .pl, .php)? If so, do not click on the attachment. Even if the file does not contain one of the above mentioned extensions, be cautious about opening it. Contact the sender to verify its contents.
3. Does the email request personal information? If so, do not reply.
4. Does the email contain grammatical errors? If so, be suspicious.
5. If you have a relationship with the company, are they addressing you by name? Be cautioned as your company will usually address you by registered name on their system.
6. Have you checked the link? Mouse over the link and check the URL. Does it look legitimate or does it look like it will take you to a different Web site? Do not open any link which shows a different website other than the company/ official website.
Applying cautions suggested above would assist in avoiding phising, vishing or smishing attack.
A: Phishing
Phishing refers to an activity that attempts to fraudulently obtain sensitive information about you. There are several ways scammers will try to obtain sensitive information from you. Sometimes you will first receive an email to lure you into a conversation and then follow that up with a phishing email. At other times, you will just receive a phishing email in the first instance. Once you click on the links provided, it will lead you to a duplicate website (fake) which would ask you to feed in your personal information.
It is highly recommended that all such messages be immediately deleted and do not respond.
Vishing
Similar to phishing only that the mode applied is telephone, instead of email which is used in phishing. Criminals use the phone to solicit your personal information in an effort to steal your identity or commit fraud. Vishing relies on “social engineering” techniques to trick you into providing information that others can use to access and use your important accounts. People can also use this information to pretend to be you and open new lines of credit.
Avoid being a victim of vishing by adopting safe practices given below:
• If you receive an email or phone call asking you to call or share your details, search for the organization’s customer service number and call that number rather than the number provided in the solicitation email or phone call.
• Forward email received to customer service or security email address of the organization as available on their official website, to confirm whether the mail is legitimate.
It is highly recommended that all such messages be immediately deleted and do not respond.
Smishing
Just like phishing, smishing uses mobile phone text messages to lure consumers in. Often SMS text contain an URL or phone number. The phone number often has an automated voice response system. And again just like phishing, the smishing message usually asks for your immediate attention.
In many cases, the smishing message will come from a masked name or short number instead of displaying an actual phone number. This usually indicates the SMS message was sent via email to the cell phone, and not sent from another cell phone.
It is highly recommended that all such messages be immediately deleted and do not respond.
Pharming
Pharming is another scam where a hacker installs malicious code / malware on a personal computer or server through a website you visited or link you ignorantly clicked. This code then redirects clicks you make on a website to another fraudulent Web site without your consent or knowledge. To avoid pharming, be careful when entering financial information on a website. Look for the key or lock symbol at the bottom of the browser and the web address bar. If the Web site looks different than when you last visited, be suspicious and don’t click unless you are absolutely certain the site is safe.
A: You will receive an email which looks as if it has been sent out by an organization you are associated with. Such entity can be your bank, your webmail, or any other institution. The email content & presentation looks similar to any other email received by you from such organization (see figure 1), only that this time they use a link on the body of email which redirects to a hoax website (see figure 2). This page would ask you to enter your details (see figure 3). Once you enter details which are required by the hacker and submit, you are redirected to the actual website (see figure 4).
By the time this act is completed you have already lost your personal details to the hacker who can misuse them to his benefit at obviously your cost!!!
Do notice that original website displays as in figure 4, the following:
1. Favicon (an icon associated with a URL that is variously displayed, as in a browser's address bar or next to the site name in a bookmark list) visible at the tab
2. Displays a LOCK sign (place your cursor on top of it to display the identifying agency)
(Figure 1)
(Figure 2)
(Figure 3)
(Figure 4)
A: Some tips for you to follow:
• Do not use the same user name and password for your financial institution and other sites where you may conduct transactions as you use for social or recreational sites. Follow the tips for creating a good password.
• Use an anti-virus software package and make sure you have it set up to scan your system automatically.
• Ensure your computer and Internet browser are up to date by running updates as requested. Visit the manufacturer’s Web site and download any updates as needed.
• Change your user name and password frequently.
• If you are a victim of identity theft, contact your financial institutions (banks, debit/credit card companies) and get such instruments blocked immediately.
A: Contrary to popular belief, you are not safe with antivirus software alone. Cyber-criminals and unscrupulous businesses are constantly devising new ways to hijack your computer, capture your personal information or steal your money. Given below are most common security threats, and what you can do to protect yourself from them.
1: VIRUS A virus is a piece of software that can replicate itself and infect a computer without the permission or knowledge of the user. A virus can spread when it is transmitted by a user over a network or the Internet, or through removable media such as CDs or memory sticks. Some viruses delete files, reformat the hard disk or cause other damage, while others replicate themselves and may present text, video, or audio messages. Viruses take up memory and may cause erratic behaviour, system crashes and loss of data.
2: SPAM / SPIM / SPIT SPAM is electronic junk email. Email addresses are collected from chat rooms, websites, newsgroups and by Trojans which harvest users’ address books. SPIM is spam sent via instant messaging systems. SPIT is Spam over Internet Telephony. These are unwanted, automatically-dialed, pre-recorded phone calls using Voice over Internet Protocol (VoIP). Spam can clog a personal mailbox, overload mail servers and impact network performance. On the other hand, efforts to control spam such as by using spam filters run the risk of filtering out legitimate email messages. Spammers frequently take control of computers and use them to distribute spam, perhaps the use of a botnet. Once a user’s computer is compromised, their personal information may also be illegally acquired.
3: SPOOFING, PHISHING AND PHARMING Spoofing is an attack in which a person or program masquerades as another. A common tactic is to spoof a URL or website (see phishing). Phishing (pronounced “fishing”) is a common form of spoofing in which a phony web page is produced that looks just like a legitimate web page. The phony page is on a server under the control of the attacker. Criminals try to trick users into thinking that they are connected to a trusted site, and then harvest user names, passwords, credit card details and other sensitive information. eBay, PayPal and online banks are common targets. Phishing is typically carried out by email or instant messaging. The email message claims to be from a legitimate source but when the user clicks on the link provided, he or she lands on the fake web page. Also read more about phishing under Tips - Information Protection section.
Pharming (pronounced “farming”) is an attack in which a hacker attempts to redirect a website's traffic to another, bogus website. Pharming can be conducted either by changing the hosts file on a victim’s computer or by exploitation of a vulnerability in DNS server software. DNS servers are computers responsible for resolving Internet names into their real IP addresses — the servers are the “signposts” of the Internet.
Once personal information is acquired, spoofers, phishers or pharmers may use a person’s details to make transactions or create fake accounts in a victim’s name. They can ruin the victims’ credit rating or even deny the victims access to their own accounts. As spoofing, phishing, and to a lesser extent, pharming, rely on tricking users rather than advanced technology, the best way to handle these threats is through vigilance. Don’t open emails from unknown sources or click on links embedded in suspect messages.
4: SPYWARE Spyware is software that is secretly installed on a computer without the user’s consent. It monitors user activity or interferes with user control over a personal computer. Spyware programs can collect various types of personal information, such as websites visited, credit card details, usernames or passwords, as well as install other malware, redirect web browsers to malicious websites, divert advertising revenue to a third party or change computer settings (often leading to degraded or unstable system performance, slow connection speeds or different home pages).
5: KEYLOGGER A keylogger is a software program that is installed on a computer, often by a Trojan horse or virus. Keyloggers capture and record user keystrokes. The data captured is then transmitted to a remote computer. While keyloggers will not damage your computer system per se, because they can capture passwords, credit card numbers and other sensitive data, they should be regarded as a serious threat.
6: ADWARE Adware is software which automatically plays, displays, or downloads advertisements to a computer. The adware runs either after a software program has been installed on a computer or while the application is being used. In some cases, adware is accepted by users in exchange for using software free-of-charge. Not all adware is innocuous, however. Some types of adware are also spyware and therefore a threat to privacy.
7: BOTNET A Botnet (also called a “zombie army”) is a collection of software robots, or bots, that run automated tasks over the Internet. The term “botnet” is generally used to refer to a distributed network of compromised computers (called “zombie computers”). These “zombies” typically run programs such as worms, Trojan horses, or backdoors. Botnets are frequently used to launch Distributed Denial-of-Service (DDoS) attacks against websites. Newer bots can automatically scan their environment and propagate themselves using vulnerabilities and weak passwords.
In the first place, botnets steal computing resources and the individual user’s system performance may degrade as a result. More serious consequences may be caused, however, by the programs that run on botnets (see respective entries for worm and Trojan horse).
8: WORM A computer worm is a self-replicating, malicious software program. Unlike a virus, it does not need to attach itself to an existing program or require user intervention to spread. It uses a network to send copies of itself to other computers on the network.
Worms can cause two types of damage:
1. Damage to the network: by their replicating behavior, worms consume bandwidth and can cause degraded network performance.
2. Payload: worms also deliver payloads such as backdoors that allow hackers to gain control of the infected computer and turn it into a “zombie”. That computer may then become part of a botnet used to send spam or launch Distributed Denial-of-Service (DDoS) attacks (often coupled with blackmail attempts).
Since worms spread by exploiting vulnerabilities in operating systems, computers should be kept current with the latest security updates or “patches” from operating system providers.
To prevent infection, users need to be wary of opening unexpected emails and should not run attached files or programs, or visit websites that are linked to such emails. Users should be constantly on guard against phishing.
Antivirus and antispyware software, if kept up-to-date, are also helpful, as is the use of a firewall.
9: TROJAN HORSE
A Trojan is another type of malware named after the wooden horse the Greeks used to infiltrate Troy. It is a harmful piece of software that looks legitimate. Users are typically tricked into loading and executing it on their systems. After it is activated, it can achieve any number of attacks on the host, from irritating the user (popping up windows or changing desktops) to damaging the host (deleting files, stealing data, or activating and spreading other malware, such as viruses). Trojans are also known to create back doors to give malicious users access to the system.
Unlike viruses and worms, Trojans do not reproduce by infecting other files nor do they self-replicate. Trojans must spread through user interaction such as opening an e-mail attachment or downloading and running a file from the Internet.
Trojans horses have the potential to cause significant damage, which include:
• Erasing or overwriting data on a computer
• Corrupting files
• Allowing remote access to the victim's computer
• Installing other malicious programs such as viruses
• Adding the victim’s computer to a network of zombie computers in order to launch Distributed Denial-of-Service (DDoS) attacks or send spam.
• Logging keystrokes to steal information such as passwords and credit card numbers
• Harvesting email addresses and using them for spam
• Deactivating or interfering with antivirus and firewall programs
A:Simple safety measures & practices to protect your home computer/ smart devices will help you to protect your privacy and data.
Install a firewall
A firewall is a software program or piece of hardware that blocks hackers from entering and using your computer. Hackers search the Internet in much the same way that some telemarketers automatically dial random phone numbers. Hackers send electronic probes, or pings, to thousands of computers and wait for responses. Firewalls prevent your computer from responding to these random pings. A firewall blocks communications to and from sources you don't permit. This is especially important if you have a high-speed Internet connection, such as 4GLTE or DSL or cable.
Some operating systems have built-in firewalls which are kept in "off" mode by default:
• Be sure to turn your firewall on.
• Ensure your firewall is set up properly and updated regularly.
• Check online "Help" feature for specific instructions on your operating system.
Use anti-virus software
Anti-virus software protects your computer from viruses that can destroy your data, slow down or crash your computer, or allow spammers to send e-mail through your account. Anti-virus protection scans your computer and your incoming e-mail for viruses, and deletes them.
• Keep your anti-virus software updated to cope with the latest bugs circulating the Internet. Most anti-virus software includes a feature to download updates automatically when you are online.
• Make sure your anti-virus software is continually running and checking your system for viruses, especially if you are downloading files from the Web or checking your e-mail.
• Set your anti-virus software to check for viruses when you first turn on your computer.
• Always run FULL scan on your computer, at least twice in a month.
You can review free antivirus software available for download at https://www.av-test.org/en/
Use anti-spyware software
Spyware is software installed without your knowledge or consent. It can monitor your online activities and collect personal information while you surf the Web. Some kinds of spyware, called keyloggers, record everything you type in – including your passwords and financial information. Your computer may be infected with spyware if you receive a sudden flurry of pop-up ads, or you are taken to web sites you don't want to go to, or if your computer begins to run slowly.
Spyware protection is included in some anti-virus software programs while for others you may need to download separate software.
• Check for instructions on how to activate the spyware protection features. You can also buy separate anti-spyware software programs.
• Keep your anti-spyware software updated and run it regularly.
• Download software only from sites you know and trust. Piggybacking spyware can be an unseen cost of many "free" programs.
• Don't click on links in pop-up windows or in spam e-mail.
Manage your system and browser security to protect your privacy Hackers are constantly trying to find flaws or holes in operating systems and browsers.
• To protect your computer and the information on it, ensure your security settings in your system and browser are set at medium or higher. Check the Tools or Options menus for how to do this.
• Update your system and browser regularly. Windows Update is a service offered by Microsoft which download and install security & software updates to the Microsoft Windows operating system, Internet Explorer, and Outlook Express. Patching can also be run automatically for other systems, such as the Macintosh operating system.
Though in Windows 10 OS, you are suggested to disable upload of updates from your computer as this will increase your data consumption.
Put in place a comprehensive infrastructure
The diversity of threats is expanding daily, blended threats are becoming more commonplace and your system may be vulnerable on several levels. You need to put in place protection that addresses all possible vulnerabilities, for example:
• Anti-virus
• Anti-spyware
• Anti-phishing
• Anti-spam
• Email scanning
• Rootkit detection
• Identity protection
• Website authentication
• Network monitoring
• Firewall protection
• Automatic backup and restore
• Parental controls
Secure your wireless network
If you use a wireless network in your home, take precautions to secure it against hackers. Encrypting wireless communications is the first step.
• Choose a wireless router with an encryption feature and turn it on. WPA encryption is considered stronger than WEP. Your computer, router, and other equipment must use the same encryption.
• Note the name assigned to your Wi-Fi network. This name is called Service Set IDentifier (SSID) which lets you connect your computers to the network manually.
• Change the SSID on your router and the pre-set administrative password. Hackers know the pre-set passwords on many wireless routers.
• Consider disabling SSID broadcasting if your router enables it. Though by doing this, any new device will not be able to connect on your network.
• Consider turning off your wireless network when you're not using it.
Maintain Backup of your data at fixed frequency
Apart from directly detecting and removing viruses, you can minimize damage by making regular backups of data and the operating system on different storage device, preferably external storage devices. You can also activate System Restore feature on your Windows OS which saves & restores the registry and critical system files to a previous restore point.
A: High data speed in 4GLTE supports faster job completion compared to other networks where internet moves at slower speeds. While browsing experience is wonderful, there are some precautions which if not taken up results in faster exhaustion of data volume.
An ‘idle’ computer, tablet or smartphone may still use up data for background activities like software update downloads and presence status checks of your contacts on social networks like Skype, Facebook and WhatsApp. Social networking applications periodically access the internet to verify and indicate to you which of your contacts are ‘online’.
Most importantly, please note that all Smart Devices have a built in capability to make high data consuming transactions only on WIFI in order to save Carrier Network Data Charges.
Please review suggestions given below which would assist you to regulate/ control your data consumption better:
1) Secure Device Wi-Fi Settings
a) Ensure to change password every fortnight.
b) Passwords once shared (and not changed) allows access to people around you
c) Several apps are available on android to hack WiFi passwords
2) Refresh Self Care Session History
a) Visit and login using your user name and password
b) Default password is same as your UserID and changing password is suggested
c) Data session history at Selfcare is updated after switching off your device
d) To keep track of time & data you spend on streaming video sites
e) Manage amount of data downloaded / uploaded in a session
3) Do not break download session in between
a) Data downloaded before you refresh / restart gets deducted from your account.
b) Before starting to download, check data balance in account to avoid disconnections in middle of download session. This helps to save data in your account.
4) Manage Resolution quality of Online Video transmissions
a) Reduce Video resolution to 240P when watching online video sessions or movies.
i) 1080P HD quality always consume higher amount of data as compared to 144P.
ii) Youtube / Netflix etc… configures video streaming session at AUTO wherein based on bandwidth / speeds received your quality & data usage also increases.
b) Configure video resolution to “Standard” quality on Video Chat applications like Skype, Oovoo etc…
5) Manage Data Sync with Internet Cloud / Online Storages
a) Most smart devices are pre-configured to use WIFI connectivity for data transmissions
b) Turn off DATA SYNC / Update on your smart devices (Phones/Computers)
c) These services (Photo / Video Uploads) replicate/sync in background and consume data
d) Windows 8 computers have pre-installed applications which replicate and consume data
e) Disable / Uninstall applications which you do not use.
6) Avoid using Torrent Downloading Applications since these
a) Upload data from your system in background
b) Are major source of virus and malwares on your systems and devices
c) If used, ensure “Settings” are configured to upload @ 1kB and download @ 90kB to avoid fast data deduction.
7) Install updated antivirus and anti-spam software on your computer
a) Virus infected computers / devices may send out mass emails without your knowledge.
b) Such devices also start consuming high data volumes by transferring data in background.
Microsoft has introduced its new peer-to-peer (P2P) delivery update mechanism. Using the P2P option, you could download a Windows update once and then use that machine to spread the update to all the PCs on your local network. While it may be good for users having more than one computer on LAN, unfortunately, this has a potential side effect: Windows 10’s P2P sharing increases your upload data consumption and slows down your network connection.
Here is how you can disable P2P updates in Windows 10 operating system:
1. Open the Start Menu and click Settings followed by clicking Updates & Security.
2. Ensure Windows Update is selected in the left-hand navigation pane, and then click Advanced Options in the main pane.
3. Click on Choose how updates are delivered.
4. Slide Updates From More Than One Place to OFF position. This Button is switched ON by default.
Features: Point to Earn
4. What can Spectra points earned be redeemed for?
• Login at http://loyalty.spectranet.com.ng/loyaltyapps/howtoearn and select “REWARD AND REDEMPTION”
5. How can I check my Spectra points?
• Login at http://loyalty.spectranet.com.ng/loyaltyapps/ and click on ‘MY SPECTRA POINTS”.
6. How can I redeem my Spectra points?.
• You can choose from a range of products and services as provided at http://loyalty.spectranet.com.ng/loyaltyapps/reward.
• Once a product/service is selected, please choose your preferred pick up location before you “REDEEM”. An invoice will be sent to your email address, kindly print this invoice and visit your selected pick up location with a valid means of identification to collect your reward.
7. I did not receive any invitation for this loyalty program, why?
• Kindly confirm your registered email address on your self-care profile; probably a wrong email address was registered. Please send a mail to care@spectranet.com.ng to update your working email address on your account and an invitation shall be sent to you. Also check your SPAM/JUNK/BULK mail folders, if found, kindly add care@spectranet.com.ng to your email contact list. This will allow all future mails deliver to your inbox only.
8. Can I transfer Spectra points earned to a friend?
• We are sorry but points earned CANNOT be transferred to another account.
9. Can I redeem my Spectra points in cash?
• We are sorry but points earned cannot be redeemed in cash. Kindly click on the link http://loyalty.spectranet.com.ng/loyaltyapps/howtoearn and select “REWARD AND REDEMPTION”, to view a variety of offers redeemable with your points.
10. I have purchased a new device/account; can I transfer my Spectra points between my accounts?
• We are sorry but points earned CANNOT be transferred to another account.
11. Is there any validity period for the Spectra points I have earned?
• Points earned are valid for two years from date earned.
12. Who wins a trip to Dubai?
• Customer with the highest point as at 31st December, 2017. To view your total points earned kindly open the link http://loyalty.spectranet.com.ng/loyaltyapps/ and click on ‘MY SPECTRA POINTS.
13. Will the reward trip cover my boarding and lodging along with travel expenses or only travel expenses?
• Spectranet Limited will be solely accountable for the airfare and accommodation expenses only.
14. How will I know the amount of Spectra points I need to further add / earn in order to surpass user with highest amount of Spectra Points?
• To secure SPECTRANET CUSTOMER PRIVACY, points earned by customers will not be made public. All customers can only view their points earned by visiting http://loyalty.spectranet.com.ng/loyaltyapps/ and clicking on ‘MY SPECTRA POINTS”.
15. How will the winner be decided if there are more than one user accounts with highest Spectra points?
• This decision remains the exclusive right of Spectranet Limited to consider either customer age on network or date of signing on the program
16. I am not able to travel on the due date to the destination, can I claim equivalent amount in cash?
• Such request must be communicated to Spectranet at the announcement of the winner, before travel arrangements are concluded.
17. How will Spectranet communicate the name of the winner?
• Email/SMS, Phone call and/or Social Media Channel