FAQ

Unlimited Lite Gold Plan

A: UNLIMITED LITE GOLD plan is presently available to customers on any commercial plans from ABUJA & PORT HARCOURT only.


A: Spectranet user on an existing commercial plan can opt for UNLIMITED LITE GOLD plan at any time before or after expiry date of existing subscription validity.


A: As a Spectranet user you have the following options to change to UNLIMITEDLITE GOLD plan or vice-versa

  • Login to Spectranet Selfcare at your convenience. Ensure your account is adequately funded or add payment using Selfcare Refill Account option. Choose Renew Account Immediately | Different Plan on Account Summary page. Select UNLIMITEDLITE GOLD plan and Submit. Your plan will be changed to UNLIMITEDLITE GOLD plan and new expiry date will be set.
  • Visit any Spectranet Shop to make payment to your account and request change of plan to UNLIMITEDLITE GOLD plan.
  • Visit any Spectranet Channel Partner shops to make payment to your account and request change of plan to UNLIMITEDLITE GOLD plan.

A: Data balance as available on Spectranet user's account on date of "Plan Change" will be "Stored" separately.

A: Spectranet user can choose to change back to any UNIFIED VALUE data capped plan at any instance.

A: No, data rollover is not applicable since it is unlimited plan.

A: Data balance stored in account on the date of changing to UNLIMITEDLITE GOLD plan, will be added to Spectranet User's account.

A: If Spectranet user chooses a different capped plan, stored data volume will be lost.

A: Unlimited burstable speed is assigned to all customers between 0-60GB and speed reduces to 512 Kbps after 60GB is utilized.

A: Spectranet reserves the right to limit download speed to 8 Mbps for the first 60GB in view of maintaining uniform service levels for all customers. When Spectranet user changes back to original data capped plan, the "Stored" data will get added to user's account after renewal.

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