Devices

• How do I install my Spectranet 4G LTE WiFi CPE/MIFI?

A: Spectranet 4G LTE WiFi CPE is a plug and play device. Simply follow the short instructions in the quick install guide that comes with your CPE/MIFI. For Outdoor devices, installation is done by a Technical representative from Spectranet,(after a successful feasibility survey)

• My wireless stopped working during use?

Check the available balance and validity of the current subscription.
Switch off and restart your device
We also advise device is repositioned, preferably close to an opening(window or a high surface) for optimum service
If there is balance available and validity has not expired please contact customer care for further assistance on the issue.

• The Signal indicator light is off, what do I do?

Ensure SIM has been inserted properly, and then try following:
Ensure power indicator and other lights are ON.
Move to an open area to check if signal coverage is available.
If issue persist, please contact us for further advice and assistance.

• Can’t Find WLAN network?

Ensure device is turned ON
Search for your device’s name (SSID) in the list of wireless network connections on your WiFi enabled device.
If you are still not able to find your device’s name (SSID)
Delete any previously created and saved SSID with similar names
Restart your computer and Search for device’s name once again
Enter the Network Key / Password
For CPEs, ensure the WLAN indicator is turned on on the device.

• Does the Spectranet 4G LTE WiFi CPE come with an external antenna?

Spectranet 4G LTE WiFi CPE comes with an internal antenna. External antennas for this device are not available with Spectranet. We also recommend that procuring external antenna from the open market should not be considered as it may damage your Spectranet 4G LTE WiFi CPE.

• Can I use my Spectranet 4G Device on the go?

Spectranet MIFI devices are portable and can be used on the go.

• Does the Spectranet 4G LTE WiFi CPE/MIFI have a battery, and How is it powered?

Device comes equipped with a battery. Once connected (with care) device has to be plugged into an external power source. We advise device is charged only with the designated Chargers and USBs.

• What are the contents of a Spectranet 4G LTE WiFi CPE package?

A: Upon successful subscription to Spectranet 4G LTE services, you will obtain a box containing the WiFi CPE. The box includes one Installation Guide, one CPE, one Power Adapter and one Ethernet Cable.

• What are the contents of a Spectranet 4G LTE WiFi MIFI package?

A: Upon successful subscription to Spectranet 4G LTE services, you will obtain a box containing the MIFI device. The box includes one Installation Guide, one MIFI DEVICE, one USB Cable/Charger, and one battery.

• What Location doe Spectranet MIFI/CPE Devices cover?

A: Kindly visit the link: https://spectranet.com.ng/ace-mifi to select and pay for your chosen device and we will deliver to your doorstep free of delivery charges

• How can I Purchase Spectranet MIFI Device?

We are currently present in four cities in Nigeria: Lagos, Abuja Ibadan, and Port Harcourt

• Is there warranty for devices

Plan & Tariff

• I am on a Free Night Browsing plan, but not able to use the internet at night anymore?
A: Any FREE privilege is associated with subscribed data balance on your account. Please check your account balance at Self-Care to confirm if you have exhausted the primary / subscribed data volume. FREE NIGHT BROWSING or any other privilege associated with your account ceases to exist if primary subscription entitlement/s (data/time) have been exhausted.

• Is it possible to rollover balance unused data to next month? 
A: Rollover of Unused data is available on all data capped plans offered by Spectranet. Unused data on these plans will be rolled over to next month upon Renewal of Plan before expiry or current plan or within 7days plan expiry.

• Is it possible to enjoy Roll Over of unused data on the Unlimited Plan 
A: The Unlimited Plan is not capped given post usage of 120GB, you may continue using but speed throttles to 512KBPS

Insurance

• What is SpectraSure?
A: SpectraSure is a device protection plan pioneered by Spectranet to protect devices against accidental damage or theft

• How can this be activated? 
A: Customer will pay the sum of N500 at the point of purchase

• Where can the customers visit for registration? 
A: SpectraSure is offered with new activations at all Spectranet shop outlet, kiosks, franchisee and Dealer outlets in Lagos, Ibadan, Abuja and Port-Harcourt.

• Where can the customer report a claim?
A: Customer needs to visit any Spectranet Shop (only) to log a claim 

• Can a customer take a device protection cover after initial claim has been made? 
A: No, a customer is not eligible for a FREE device protection plan on the same user ID. However, the customer can opt for device protection plan for the replaced device by paying the nominal fee of N1000

• Will customer be charged for making or lodging a claim? 
A: NO charges applicable?

• Who is eligible for the device protection plan? 
A: All new customers who willingly opt in for the device protection package at the point of purchase by paying N500

• What is the cover period for the protected device? 
A: 12 months from the date of purchase.

• Will customer be charged for making or lodging a claim? 
A: Claim will be approved within 4 working days of lodging/acceptance of a claim. Customer will be notified by the admin once claim is approved.

• Which Incident cases can a customer make claim? 
A: Armed robbery, stolen device, fire outbreak, water damage, damage due to accidental drop

• What documents are necessary to process a claim for the protection plan? 
A: Customer must provide a sworn affidavit from a High Court with police extract. Claim statement must be the same as in the details in the Police report. Customer need to intimate within 3days.

• Is the cover available for customers on the Family and Friends package? 
A: No, its not available on any discounted offers.

• How Many Times can the protected item claim a risk? 
A: Item can only be claimed once within the validity period.

• What Can the Insured do in the event of a risk occurrence? 
A: In the event of accidental damage to the insured item, the insured must immediately notify Spectranet. In the event of a Theft claim, the insured must immediately notify the Spectranet of the damage / theft within 3days of theft along with the required documentation as specified in the Claims Condition. In case of accidental damage, the insured must notify Spectranet within 3 days of the incidence along with the damaged device.

• What is the Extent of the cover that the Insurer allows? 
A: Cover excludes loss or damage resulting from cosmetic damage, manhandling, terrorism and allied risks, cleaning, routine services or inspection, any repair without Spectranet authorization, wear and tear, loss of data or Information….Damaged items will be replaced based on Spectranet’s assessment and approval

• Others 
A: NOTE: Insured item only applicable to Device (compensation for data / days lost does not apply). Claim approval is at the sole discretion of Spectranet Limited. Device accessories are not eligible for Insurance claim. In case of THEFT, the insured must notify Spectranet immediately. Insured must provide a sworn affidavit and police extract to make a claim within a maximum of 3 working days from the date of incident. This is a Limited period offer. Please visit www.spectranet.com.ng/spectrasure for validity and detailed Terms and condition.

Payments

• How can I make payments to my Spectranet 4G LTE account?
A:Pay Online:

Using Quickteller: Open https://www.quickteller.com/spectranet to make payments for your subscription

Using Payoutlet: Open www.Payoutlet.Net/Spectranet to make payments for your subscription

Using MyPaga: Open www.Mypaga.Com/Spectranet to make payments for your subscription

Using Jumia One: Open Https://One.Jumia.Com.Ng to make payments for your subscription

Using Self Care: Make renewals from Self Care Account using WEBPAY services.

Use Recharge Vouchers:

Now you can renew your subscription or pay in advance using Spectranet Recharge Vouchers. All you need is to register at My Account and subsequently login to load Recharge Vouchers. Please register and login to your account at http://care.spectranet.com.ng/.

Pay By POS / Cash:

Payments are accepted at all Spectranet Shop and support offices.

Deposit At Bank:

Payments can also be deposited to following Spectranet – Collection accounts and scanned copy of teller or payment sent to care@spectranet.com.ng for processing:

• What are Spectranet 4G LTE’s recharge card denominations
A: Recharge vouchers savailable in N500, N1000, N2000, N5000 and N7000 denominations. A new denomination of N10000 would also be made available.

• Where can I buy Spectranet 4G LTE’s Recharge Vouchers?
A: Vouchers are available at any approved Spectranet dealer outlet. 

• How do I make a payment over the bank counters?
A: You need to fill in the payment slip (teller) with clear, easily readable letters. Fill in the total amount, Spectranet Collection Account number, Your Account Code and MSISDN / MAC ID in respective fields.

Self-Care

• What is a Spectranet 4G LTE Self Care account?
A: Spectranet 4G LTE Self Care account is a portal where you can conveniently access and view your personal account and account activities anytime, anywhere

• Why do I need Spectranet 4G LTE Self Care account?
A: With our easy Self Care account registration, you are able to:

• View your Personal Information online
• Check information related to your subscription and usage
• Pay your Spectranet 4G LTE subscription online using a variety of methods by updating your payment channel

Place free migration or plan change request 

• What should I do if I forget my password to Spectranet 4G LTE Self Care account?
A: You can create a new password using the following simple steps:

1. Click the Forgot Password link on the Self Care login screen
2. Enter your username
3. Enter the characters in the Security Image
4. Click “Submit”
5. You will receive a temporary password instantly via SMS and Email
6. Enter the temporary password and you will be able to access your Self Care account

*Note: We recommend change of password immediately after the first log in and repeated every month. 

• I did not get the temporary password when I send my password retrieval request via email. Why?
A: It is our practice to deliver all user account related information via SMS / Email for security reasons. Please ensure that your contact mobile number and Email ID is up-to-date in your Self Care account. Alternatively, you can call our Spectranet Customer Care at 08002345678 if the problem persists.

Coverage & Contact

• Where are your shops located?
A: Please visit the shop menu at the top bar for more information on our shops in Nigeria.

• How do I know your coverage areas?
A: For information on our coverage areas in Nigeria, you can call customer care helpline 08002345678

• Is there coverage outside Lagos?
Spectranet 4G LTE services are available at Lagos, Port Harcourt, Ibadan and Abuja. Other cities will be announced soon.

• What are Spectranet 4G LTE’s contact details?
Website: www.spectranet.com.ng

Email: care@spectranet.com.ng

Helpline: 08002345678 

• Is Spectranet Customer Care Helpline a Toll Free number?

08002345678, is toll free. Yes.

Netflix

• How do I benefit with Netflix servers being hosted on Spectranet network?
A: As a Netflix user, Spectranet facilitates improved viewing & hosting efficiency on its 4G LTE Network. Only Spectranet customers enjoy this advantage.

• Does Netflix subscription comes free for me as a Spectranet customer?
A: No.

• How much data will Netflix consume per hour?
A: Netflix uses about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.

• Can I choose a Data Usage Settings on Netflix?
A: There are FOUR data usage settings available at Netflix. Estimated data consumption per settings is given below:

1. Low (Low video quality; consumes ~0.3 GB per hour)
2. Medium (SD video quality; consumes ~0.7 GB per hour)
3. High (Best video quality; consumes up to ~3 GB per hour for HD and 7 GB per hour for Ultra HD)
4. Auto (Adjusts automatically to deliver highest quality, based on your Internet connection speed)
5. AUTO may lead to HIGH data consumptions, since Spectranet offers Unlimited Burstable speeds.

• How can I select or change Data Usage Settings on Netflix?
A: To select a setting that consumes data at a controlled rate or as per your requirement, please follow: 

• I changed Data Usage Settings on Netflix, but my Data Consumption has not reduced?
A: 

1. Data usage settings only apply to the Netflix profile you are in when you set them. 
2. You can have different data usage settings for each profile. 
3. If you are concerned about amount of data that Netflix uses, make sure to change this setting for each profile on your Netflix account.

• How can I change my Netflix plan?
A: 

1. You can change your Netflix plan at any time throughout your membership by, Sign in to your Netflix account
2. Select Change Plan to view and change available streaming plans.
3. Profiles other than kids profiles also have the ability to change the streaming plan for your account.

• How do I cancel my Netflix subscription / account?
A: 

Cancelling Before Expiry of Current Validity:

Cancelling Netflix from iTunes

1. You need to click the Cancel Membership link on the Your Account page
2. You can continue to watch Netflix until your account automatically closes at the end of your current billing period — even if you're in a free trial.
3. To see when your account will close, click the Billing details link on the Your Account page.
4. On the Home screen, tap Settings.
5. Tap iTunes & App Store.
6. Tap your Apple ID, and sign in.
7. Click Subscriptions – Manage - Netflix.
8. Select Cancel Subscription from the bottom of the page.
9. Select Confirm. Your subscription will stop at the end of the current billing cycle.
10. To resume your Netflix account with Netflix billing, you can restart your membership from the Your Account page on the Netflix website.

Referral Program

• Benefits & Conditions

Benefits
Applicable to All Existing Customers Referring Friends or Family
• 50% Off next month’s renewal, and
• 500 Spectra as Loyalty Bonus 
Conditions
1. Applicable to Existing Customers Referring Friends or Family not covered under point 5 below.
2. Customer can introduce any number of new users to Spectranet
3. Benefits will be released only upon successful activation of new user.
4. If multiple new users are referred and activated,
a) Eligible benefits will be released on future renewals only.
b) Eligible benefits cannot be availed in one single month ie if two new referred users get activated in same month, existing user will get 50% discount each on two subsequent renewals only, and likewise for other cases.
5. Existing customers on Channel Partner, Employee, or any other FOC /Promotional/plans are not eligible for this promotion.
6. Discount will be given at the point of invoice generation both on renewal as well as plan change.
7. Spectra Points will be added automatically to Referrer’s account within 24 hours from activation of ͞Referred͟ account.
8. Discount given as Referral Bonus non-refundable and non-transferable 

Online Tips

• Tips – Information Protection

How can I use the browser safely online?

A: Your browser is an important part of your computer’s security. Keep your browser and security systems (anti-virus software, firewalls, etc.) up-to-date. 

Suggested good browsing habits: 
• Read the links you want to click on and don’t assume a link is safe just because you found it in a “safe” way. 
• Don’t install something just because a web page suddenly tells you that you need it.

What are Viruses, Worms and Trojans?

A: Viruses, worms and Trojans are malicious programs that can infect your computer and change the way it works. 

To protect your system from virus/malwares:
• Be wary of email and instant messaging attachments or files, even if they are from people you know. 
• Scan downloads with anti-virus software before installing them.  
• Ensure your anti-virus software is up-to-date and reliable.

Get rid of spyware on your computer with anti-spyware software.

What is Spyware?

A: Spyware is software that collects and sends information from your computer without your permission. 

To protect your system from spywares:
• Watch out for unexpected offers, warnings and dialog boxes that suddenly pop up while you’re online. Avoid clicking on them, even to cancel or close them. 
• Be wary of peer-to-peer sharing. 
• Always read the End User License Agreement (EULA) when downloading from trusted sources.

Get rid of spyware on your computer with anti-spyware software.

Should I exercise any precautions while attending my emails?

A: Emails have been known, to be a major channel for scam and frauds. These emails not only swindle the receiver by creating a circumstance for the victim to pay but at times deploy technical malfunction on users’ computer / devices. Evaluate all emails you receive: 

1. Do you know the sender of the email? If yes, still be cautious before clicking a link. If no, do not click any links. 
2. Are there any attachments in the email? If so, is the attachment an executable (a file with the extension .exe, .bat, .com, .vbs, .reg, .msi, .pif, .pl, .php)? If so, do not click on the attachment. Even if the file does not contain one of the above mentioned extensions, be cautious about opening it. Contact the sender to verify its contents. 
3. Does the email request personal information? If so, do not reply. 
4. Does the email contain grammatical errors? If so, be suspicious. 
5. If you have a relationship with the company, are they addressing you by name? Be cautioned as your company will usually address you by registered name on their system. 
6. Have you checked the link? Mouse over the link and check the URL. Does it look legitimate or does it look like it will take you to a different Web site? Do not open any link which shows a different website other than the company/ official website.

Applying cautions suggested above would assist in avoiding phising, vishing or smishing attack.

What is phishing, vishing, smishing, and pharming?

A: Phishing
Phishing refers to an activity that attempts to fraudulently obtain sensitive information about you. There are several ways scammers will try to obtain sensitive information from you. Sometimes you will first receive an email to lure you into a conversation and then follow that up with a phishing email. At other times, you will just receive a phishing email in the first instance. Once you click on the links provided, it will lead you to a duplicate website (fake) which would ask you to feed in your personal information. 

It is highly recommended that all such messages be immediately deleted and do not respond.

Vishing
Similar to phishing only that the mode applied is telephone, instead of email which is used in phishing. Criminals use the phone to solicit your personal information in an effort to steal your identity or commit fraud. Vishing relies on “social engineering” techniques to trick you into providing information that others can use to access and use your important accounts. People can also use this information to pretend to be you and open new lines of credit. 


Avoid being a victim of vishing by adopting safe practices given below:
• If you receive an email or phone call asking you to call or share your details, search for the organization’s customer service number and call that number rather than the number provided in the solicitation email or phone call. 
• Forward email received to customer service or security email address of the organization as available on their official website, to confirm whether the mail is legitimate.  

It is highly recommended that all such messages be immediately deleted and do not respond.

Smishing 
Just like phishing, smishing uses mobile phone text messages to lure consumers in. Often SMS text contain an URL or phone number. The phone number often has an automated voice response system. And again just like phishing, the smishing message usually asks for your immediate attention. 

In many cases, the smishing message will come from a masked name or short number instead of displaying an actual phone number. This usually indicates the SMS message was sent via email to the cell phone, and not sent from another cell phone. 

It is highly recommended that all such messages be immediately deleted and do not respond. 

Pharming 
Pharming is another scam where a hacker installs malicious code / malware on a personal computer or server through a website you visited or link you ignorantly clicked. This code then redirects clicks you make on a website to another fraudulent Web site without your consent or knowledge. To avoid pharming, be careful when entering financial information on a website. Look for the key or lock symbol at the bottom of the browser and the web address bar. If the Web site looks different than when you last visited, be suspicious and don’t click unless you are absolutely certain the site is safe.

How phishing takes place without you realizing?

A: You will receive an email which looks as if it has been sent out by an organization you are associated with. Such entity can be your bank, your webmail, or any other institution. The email content & presentation looks similar to any other email received by you from such organization (see figure 1), only that this time they use a link on the body of email which redirects to a hoax website (see figure 2). This page would ask you to enter your details (see figure 3). Once you enter details which are required by the hacker and submit, you are redirected to the actual website (see figure 4). 

By the time this act is completed you have already lost your personal details to the hacker who can misuse them to his benefit at obviously your cost!!! 

Do notice that original website displays as in figure 4, the following: 
1. Favicon (an icon associated with a URL that is variously displayed, as in a browser's address bar or next to the site name in a bookmark list) visible at the tab 
2. Displays a LOCK sign (place your cursor on top of it to display the identifying agency)

(Figure 1)

(Figure 2)

(Figure 3)

(Figure 4)
 

What safety essentials are suggested for me to practice?

A: Some tips for you to follow:
• Do not use the same user name and password for your financial institution and other sites where you may conduct transactions as you use for social or recreational sites. Follow the tips for creating a good password. 
• Use an anti-virus software package and make sure you have it set up to scan your system automatically. 
• Ensure your computer and Internet browser are up to date by running updates as requested. Visit the manufacturer’s Web site and download any updates as needed. 
• Change your user name and password frequently. 
• If you are a victim of identity theft, contact your financial institutions (banks, debit/credit card companies) and get such instruments blocked immediately.

• Tips - Device/ System Protection

What are the most common computer security threats and what I can do to protect myself from them?

A: Contrary to popular belief, you are not safe with antivirus software alone. Cyber-criminals and unscrupulous businesses are constantly devising new ways to hijack your computer, capture your personal information or steal your money. Given below are most common security threats, and what you can do to protect yourself from them.

1: VIRUS A virus is a piece of software that can replicate itself and infect a computer without the permission or knowledge of the user. A virus can spread when it is transmitted by a user over a network or the Internet, or through removable media such as CDs or memory sticks. Some viruses delete files, reformat the hard disk or cause other damage, while others replicate themselves and may present text, video, or audio messages. Viruses take up memory and may cause erratic behaviour, system crashes and loss of data.

2: SPAM / SPIM / SPIT SPAM is electronic junk email. Email addresses are collected from chat rooms, websites, newsgroups and by Trojans which harvest users’ address books. SPIM is spam sent via instant messaging systems. SPIT is Spam over Internet Telephony. These are unwanted, automatically-dialed, pre-recorded phone calls using Voice over Internet Protocol (VoIP). Spam can clog a personal mailbox, overload mail servers and impact network performance. On the other hand, efforts to control spam such as by using spam filters run the risk of filtering out legitimate email messages. Spammers frequently take control of computers and use them to distribute spam, perhaps the use of a botnet. Once a user’s computer is compromised, their personal information may also be illegally acquired.

3: SPOOFING, PHISHING AND PHARMING Spoofing is an attack in which a person or program masquerades as another. A common tactic is to spoof a URL or website (see phishing). Phishing (pronounced “fishing”) is a common form of spoofing in which a phony web page is produced that looks just like a legitimate web page. The phony page is on a server under the control of the attacker. Criminals try to trick users into thinking that they are connected to a trusted site, and then harvest user names, passwords, credit card details and other sensitive information. eBay, PayPal and online banks are common targets. Phishing is typically carried out by email or instant messaging. The email message claims to be from a legitimate source but when the user clicks on the link provided, he or she lands on the fake web page. Also read more about phishing under Tips - Information Protection section.

Pharming (pronounced “farming”) is an attack in which a hacker attempts to redirect a website's traffic to another, bogus website. Pharming can be conducted either by changing the hosts file on a victim’s computer or by exploitation of a vulnerability in DNS server software. DNS servers are computers responsible for resolving Internet names into their real IP addresses — the servers are the “signposts” of the Internet.

Once personal information is acquired, spoofers, phishers or pharmers may use a person’s details to make transactions or create fake accounts in a victim’s name. They can ruin the victims’ credit rating or even deny the victims access to their own accounts. As spoofing, phishing, and to a lesser extent, pharming, rely on tricking users rather than advanced technology, the best way to handle these threats is through vigilance. Don’t open emails from unknown sources or click on links embedded in suspect messages.

4: SPYWARE Spyware is software that is secretly installed on a computer without the user’s consent. It monitors user activity or interferes with user control over a personal computer. Spyware programs can collect various types of personal information, such as websites visited, credit card details, usernames or passwords, as well as install other malware, redirect web browsers to malicious websites, divert advertising revenue to a third party or change computer settings (often leading to degraded or unstable system performance, slow connection speeds or different home pages).

5: KEYLOGGER A keylogger is a software program that is installed on a computer, often by a Trojan horse or virus. Keyloggers capture and record user keystrokes. The data captured is then transmitted to a remote computer. While keyloggers will not damage your computer system per se, because they can capture passwords, credit card numbers and other sensitive data, they should be regarded as a serious threat.

6: ADWARE Adware is software which automatically plays, displays, or downloads advertisements to a computer. The adware runs either after a software program has been installed on a computer or while the application is being used. In some cases, adware is accepted by users in exchange for using software free-of-charge. Not all adware is innocuous, however. Some types of adware are also spyware and therefore a threat to privacy.

7: BOTNET A Botnet (also called a “zombie army”) is a collection of software robots, or bots, that run automated tasks over the Internet. The term “botnet” is generally used to refer to a distributed network of compromised computers (called “zombie computers”). These “zombies” typically run programs such as worms, Trojan horses, or backdoors. Botnets are frequently used to launch Distributed Denial-of-Service (DDoS) attacks against websites. Newer bots can automatically scan their environment and propagate themselves using vulnerabilities and weak passwords.

In the first place, botnets steal computing resources and the individual user’s system performance may degrade as a result. More serious consequences may be caused, however, by the programs that run on botnets (see respective entries for worm and Trojan horse).

8: WORM A computer worm is a self-replicating, malicious software program. Unlike a virus, it does not need to attach itself to an existing program or require user intervention to spread. It uses a network to send copies of itself to other computers on the network.

Worms can cause two types of damage:
1. Damage to the network: by their replicating behavior, worms consume bandwidth and can cause degraded network performance.
2. Payload: worms also deliver payloads such as backdoors that allow hackers to gain control of the infected computer and turn it into a “zombie”. That computer may then become part of a botnet used to send spam or launch Distributed Denial-of-Service (DDoS) attacks (often coupled with blackmail attempts).

Since worms spread by exploiting vulnerabilities in operating systems, computers should be kept current with the latest security updates or “patches” from operating system providers.

To prevent infection, users need to be wary of opening unexpected emails and should not run attached files or programs, or visit websites that are linked to such emails. Users should be constantly on guard against phishing.

Antivirus and antispyware software, if kept up-to-date, are also helpful, as is the use of a firewall.

9: TROJAN HORSE

A Trojan is another type of malware named after the wooden horse the Greeks used to infiltrate Troy. It is a harmful piece of software that looks legitimate. Users are typically tricked into loading and executing it on their systems. After it is activated, it can achieve any number of attacks on the host, from irritating the user (popping up windows or changing desktops) to damaging the host (deleting files, stealing data, or activating and spreading other malware, such as viruses). Trojans are also known to create back doors to give malicious users access to the system.

Unlike viruses and worms, Trojans do not reproduce by infecting other files nor do they self-replicate. Trojans must spread through user interaction such as opening an e-mail attachment or downloading and running a file from the Internet.

Trojans horses have the potential to cause significant damage, which include:
• Erasing or overwriting data on a computer
• Corrupting files
• Allowing remote access to the victim's computer
• Installing other malicious programs such as viruses
• Adding the victim’s computer to a network of zombie computers in order to launch Distributed Denial-of-Service (DDoS) attacks or send spam.
• Logging keystrokes to steal information such as passwords and credit card numbers
• Harvesting email addresses and using them for spam
• Deactivating or interfering with antivirus and firewall programs

How can I protect my computer or smart devices to use internet safely?

A:Simple safety measures & practices to protect your home computer/ smart devices will help you to protect your privacy and data.

Install a firewall

A firewall is a software program or piece of hardware that blocks hackers from entering and using your computer. Hackers search the Internet in much the same way that some telemarketers automatically dial random phone numbers. Hackers send electronic probes, or pings, to thousands of computers and wait for responses. Firewalls prevent your computer from responding to these random pings. A firewall blocks communications to and from sources you don't permit. This is especially important if you have a high-speed Internet connection, such as 4GLTE or DSL or cable.

Some operating systems have built-in firewalls which are kept in "off" mode by default:
• Be sure to turn your firewall on.
• Ensure your firewall is set up properly and updated regularly.
• Check online "Help" feature for specific instructions on your operating system.


Use anti-virus software
Anti-virus software protects your computer from viruses that can destroy your data, slow down or crash your computer, or allow spammers to send e-mail through your account. Anti-virus protection scans your computer and your incoming e-mail for viruses, and deletes them.
• Keep your anti-virus software updated to cope with the latest bugs circulating the Internet. Most anti-virus software includes a feature to download updates automatically when you are online.
• Make sure your anti-virus software is continually running and checking your system for viruses, especially if you are downloading files from the Web or checking your e-mail.
• Set your anti-virus software to check for viruses when you first turn on your computer.
• Always run FULL scan on your computer, at least twice in a month.

You can review free antivirus software available for download at https://www.av-test.org/en/

Use anti-spyware software 
Spyware is software installed without your knowledge or consent. It can monitor your online activities and collect personal information while you surf the Web. Some kinds of spyware, called keyloggers, record everything you type in – including your passwords and financial information. Your computer may be infected with spyware if you receive a sudden flurry of pop-up ads, or you are taken to web sites you don't want to go to, or if your computer begins to run slowly.

Spyware protection is included in some anti-virus software programs while for others you may need to download separate software.
• Check for instructions on how to activate the spyware protection features. You can also buy separate anti-spyware software programs.
• Keep your anti-spyware software updated and run it regularly.
• Download software only from sites you know and trust. Piggybacking spyware can be an unseen cost of many "free" programs.
• Don't click on links in pop-up windows or in spam e-mail.

Manage your system and browser security to protect your privacy Hackers are constantly trying to find flaws or holes in operating systems and browsers.
• To protect your computer and the information on it, ensure your security settings in your system and browser are set at medium or higher. Check the Tools or Options menus for how to do this.
• Update your system and browser regularly. Windows Update is a service offered by Microsoft which download and install security & software updates to the Microsoft Windows operating system, Internet Explorer, and Outlook Express. Patching can also be run automatically for other systems, such as the Macintosh operating system.

Though in Windows 10 OS, you are suggested to disable upload of updates from your computer as this will increase your data consumption.

Put in place a comprehensive infrastructure
The diversity of threats is expanding daily, blended threats are becoming more commonplace and your system may be vulnerable on several levels. You need to put in place protection that addresses all possible vulnerabilities, for example:
• Anti-virus
• Anti-spyware
• Anti-phishing
• Anti-spam
• Email scanning
• Rootkit detection
• Identity protection
• Website authentication
• Network monitoring
• Firewall protection
• Automatic backup and restore
• Parental controls

Secure your wireless network
If you use a wireless network in your home, take precautions to secure it against hackers. Encrypting wireless communications is the first step.
• Choose a wireless router with an encryption feature and turn it on. WPA encryption is considered stronger than WEP. Your computer, router, and other equipment must use the same encryption.
• Note the name assigned to your Wi-Fi network. This name is called Service Set IDentifier (SSID) which lets you connect your computers to the network manually.
• Change the SSID on your router and the pre-set administrative password. Hackers know the pre-set passwords on many wireless routers.
• Consider disabling SSID broadcasting if your router enables it. Though by doing this, any new device will not be able to connect on your network.
• Consider turning off your wireless network when you're not using it.

Maintain Backup of your data at fixed frequency
Apart from directly detecting and removing viruses, you can minimize damage by making regular backups of data and the operating system on different storage device, preferably external storage devices. You can also activate System Restore feature on your Windows OS which saves & restores the registry and critical system files to a previous restore point. 

• Tips – Data Usage Management

How can I manage data consumption on my account?

A: High data speed in 4GLTE supports faster job completion compared to other networks where internet moves at slower speeds. While browsing experience is wonderful, there are some precautions which if not taken up results in faster exhaustion of data volume.

An ‘idle’ computer, tablet or smartphone may still use up data for background activities like software update downloads and presence status checks of your contacts on social networks like Skype, Facebook and WhatsApp. Social networking applications periodically access the internet to verify and indicate to you which of your contacts are ‘online’.

Most importantly, please note that all Smart Devices have a built in capability to make high data consuming transactions only on WIFI in order to save Carrier Network Data Charges.

Please review suggestions given below which would assist you to regulate/ control your data consumption better:

1) Secure Device Wi-Fi Settings
a) Ensure to change password every fortnight.
b) Passwords once shared (and not changed) allows access to people around you
c) Several apps are available on android to hack WiFi passwords

2) Refresh Self Care Session History
a) Visit and login using your user name and password
b) Default password is same as your UserID and changing password is suggested
c) Data session history at Selfcare is updated after switching off your device
d) To keep track of time & data you spend on streaming video sites
e) Manage amount of data downloaded / uploaded in a session 

3) Do not break download session in between 
a) Data downloaded before you refresh / restart gets deducted from your account.
b) Before starting to download, check data balance in account to avoid disconnections in middle of download session. This helps to save data in your account.

4) Manage Resolution quality of Online Video transmissions
a) Reduce Video resolution to 240P when watching online video sessions or movies.
i) 1080P HD quality always consume higher amount of data as compared to 144P.
ii) Youtube / Netflix etc… configures video streaming session at AUTO wherein based on bandwidth / speeds received your quality & data usage also increases.
b) Configure video resolution to “Standard” quality on Video Chat applications like Skype, Oovoo etc…

5) Manage Data Sync with Internet Cloud / Online Storages 
a) Most smart devices are pre-configured to use WIFI connectivity for data transmissions
b) Turn off DATA SYNC / Update on your smart devices (Phones/Computers)
c) These services (Photo / Video Uploads) replicate/sync in background and consume data
d) Windows 8 computers have pre-installed applications which replicate and consume data
e) Disable / Uninstall applications which you do not use.

6) Avoid using Torrent Downloading Applications since these 
a) Upload data from your system in background
b) Are major source of virus and malwares on your systems and devices
c) If used, ensure “Settings” are configured to upload @ 1kB and download @ 90kB to avoid fast data deduction.

7) Install updated antivirus and anti-spam software on your computer 
a) Virus infected computers / devices may send out mass emails without your knowledge.
b) Such devices also start consuming high data volumes by transferring data in background.

I recently upgraded to Windows 10, any precautions to control data consumption on my account?

Microsoft has introduced its new peer-to-peer (P2P) delivery update mechanism. Using the P2P option, you could download a Windows update once and then use that machine to spread the update to all the PCs on your local network. While it may be good for users having more than one computer on LAN, unfortunately, this has a potential side effect: Windows 10’s P2P sharing increases your upload data consumption and slows down your network connection.

Here is how you can disable P2P updates in Windows 10 operating system:

1. Open the Start Menu and click Settings followed by clicking Updates & Security.

2. Ensure Windows Update is selected in the left-hand navigation pane, and then click Advanced Options in the main pane.

3. Click on Choose how updates are delivered.
4. Slide Updates From More Than One Place to OFF position. This Button is switched ON by default.

Customer Reward program

• Terms & Conditions - Reward Program
A: 1. Definitions
1.1. “Active Service Account” means an account for Spectranet services which has not been suspended or terminated.
1.2. "Document ID” means the identification document issued by the Federal Republic of Nigeria and CERPAC or Work Permit with copy of Passport in case of non-Nigerians.
1.3. “Participating Merchant” means a merchant recognized by Spectranet as one who is participating in the Spectranet Rewards and Loyalty Program.
1.4. “Reward Points” means the points issued by Spectranet under the Spectranet Rewards and Loyalty Program subject to these terms and conditions.
1.5. “Spectranet Shop” means the shops operated by Spectranet as listed at http://dev1.spectranet.com.ng/Lagos_channels.html
1.6. “Working Day” means any day in a week other than Saturday, Sunday and gazette public holidays in Nigeria.


2. Eligibility
2.1. All Spectranet customers with an Active Service Account on 4GLTE network using modems.
2.2. Spectranet customers using any other form of services, viz. wireline or dedicated links, are not eligible to participate in this program.
2.3. Individuals who have signed up under a corporate scheme but have registered with Spectranet under an individual Document ID are eligible to participate in the Spectranet Rewards and Loyalty Program.
2.4. For each eligible Spectranet customer, a Spectranet Rewards account will be automatically created and Username & Password will be required to access such an account and for the redemption of the Rewards Points.

3. Issuance of Spectranet Rewards Points
3.1. Spectranet rewards points will be allocated based on the criteria outlined on the Spectranet Rewards & Loyalty website under the heading “How To Earn Points”.
3.2. Issuance of Spectranet Rewards Points is rounded down to the nearest whole number.
3.3. Spectranet shall have the sole discretion to change, add or remove the criteria for the issuance of Reward Points at any time.
3.4. Spectranet Reward Points are not refundable or exchangeable for cash or credit.
3.5. Spectranet Rewards Points are personal to a Customer and are not transferable.
3.6. Spectranet reserves the right not to issue any Rewards Points if it deems that the Customer is not eligible, or if it deems that the relevant conditions for issue of Rewards Points are not met.
3.7. Spectranet shall be the sole determinant as to the number of Reward Points to be issued, and the eligibility criteria of any Customer. In the event that Reward Points have been issued in excess of Customer’s entitlement for any reason, Spectranet reserves the right to cancel, withdraw or put on credit the excess Rewards Points.

4. Redemption of Reward Points
4.1. Spectranet Rewards Points may be used to redeem such products and services as set out in the Spectranet Rewards catalogue, subject always to availability of such products and services.
4.2. Spectranet reserves the right to determine at its sole discretion the products and services available for redemption at any point in time, and shall not be obliged to replenish or replace any redemption product or service.
4.3. Spectranet reserves the right to determine the number of Rewards Points required for the redemption of each redemption product and service.
4.4. Customer must have an Active Service Account with no outstanding payments at the point of redemption. 
4.5. Customer must submit a request for redemption using the Rewards and Loyalty portal.
4.6. Redemption request once submitted cannot be cancelled, modified or withdrawn.
4.7. Each redemption request will take at least fifteen (15) Working Days to process.
4.8. Any redemption for products and services will take effect or will be made available only in the next billing cycle.
4.9. The redemption of Spectranet Reward Points will take place by way of redemption vouchers issued by Spectranet.
4.10. Spectranet may issue redemption vouchers by way of printed vouchers, emails, unique codes or such other forms a may be determined by Spectranet from time to time.
4.11. Spectranet shall not be liable to re-issue any redemption vouchers which have been sent to an address that is not correct or updated, or which have been lost, or deleted (including deletion for spam email).
4.12. The redemption vouchers will be valid only for the period stipulated thereon and the validity period will not be extended or renewed.
4.13. Any unutilized redemption or part thereof will be forfeited at the stipulated expiry date.
4.14. For redemption, Customer must present the redemption voucher or printed copy of e-vouchers to Spectranet Shop or the Participating Merchant, together with Customer’s Document ID. 
4.15. All redemption vouchers are subject to the terms and conditions set out thereon and such other terms and conditions as may be imposed by the Participating Merchant or sponsor.
4.16. Any redemption voucher that has been damaged, defaced or expired will not be accepted.
4.17. Redemption vouchers will be valid only for products and services stated thereon are not applicable for other products, services discounts and promotions, unless otherwise stated.
4.18. All redeemed products, whether utilized or not, may not be refunded or exchanged for other products in the Spectranet Rewards catalogue, Spectranet Rewards Monthly Points, cash, credit or in kind.
4.19. Spectranet is not responsible or liable for the quality of the redemption products or services.
4.20. Spectranet is not responsible for any specification, non-performance or defects of the redeemed product or service.

5. Termination and Expiry of Reward Points
5.1. All Reward Points will expire automatically after 730 days of award date.
5.2. Any unutilized Rewards Points stored in customer account will be forfeited upon expiry.
5.3. In the event that all Services under a Customer’s Document ID are terminated for any reason, all Reward Points will be automatically forfeited, without refund or compensation.
5.4. In the event that the Spectranet Rewards and Loyalty Program is terminated by Spectranet, all unutilized Rewards Points will be forfeited automatically.

6. General Provisions
6.1. In the event of any dispute with regards to any matter pertaining to the Spectranet Rewards and Loyalty Program, all decisions made by Spectranet shall be final and conclusive.
6.2. Spectranet reserves the right to amend these Terms and Conditions at any time.
6.3. Spectranet may terminate the Spectranet Rewards and Loyalty Program or vary it in such manner as it deems fit at any time.
6.4. In the event of ambiguity on the interpretation or application of these terms and conditions, Spectranet shall be the sole determinant on the meaning and application of these terms and conditions.
6.5. Spectranet's Terms & Conditions for Retail Customers shall apply and this Rewards and Loyalty Program and shall be deemed as a Service provided by Spectranet thereunder.
6.6. These Terms & Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

• Standard Terms – Trip to Dubai
Standard Terms & Conditions
Eligibility to Participate:
• Be eighteen (18) years of age or older, or the legal age of majority in Federal Republic Of Nigeria;
• Be legally entitled to use our services in accordance with our Terms and Conditions of use;
• Not be an unauthorised person (as defined in section 3, below)
• Identity of each participant will be determined from all or any combination of: Name, Address, Email Address, and other forms of identification which may be required. We reserve the right to request further information from the winners.

Rules Governing This Promotion:
• Participation in any Promotion is voluntary.
• One user is entitled to only this Prize (of the highest value among others, if won).
• Selection will be done based on the customer that amasses the most points on or before 31st December 2017 wins the trip to Dubai. Where there are two or more customers, selection will be based on age on Spectranet
• Accounts which have paid but requested for suspension (during December 2017) of their subscriptions shall not be included in this Promotion.
• Winner is responsible for passport and any visa requirements.
• Spectranet shall be responsible for travel tickets & accommodation for 3 nights.
• The winner has the option to select cash equivalent or Unlimited Plan for one year.

Excluded and Disqualified Participants:
• Officers, directors, employees, consultants or agents (including Channel Partners and Retailers) of Spectranet Limited or any of its subsidiaries, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with this Promotion, or relatives of any of the foregoing persons, "relative" shall include, but not be limited to, a spouse, partner, child or sibling and any person residing in the same household as any of the foregoing persons.
• Spectranet reserves the right, at its sole discretion, to disqualify any account user who tampers with the entry process or the operation of the Promotion, or whose conduct is in breach of the Rules, contrary to the spirit of the Rules of this promotion, or might, in our reasonable opinion, bring us, any of our group companies or any of our or their respective brands into disrepute.
• Incase of any dispute, the outcome will be at the sole discretion of Spectranet.

• FAQ - Reward Program
1.Who is qualified for this loyalty program?
• All Spectranet Customers on commercial plans
• Kindly use the link and personal password sent to you via your registered email address.

2. How do I participate in this Loyalty Program? To participate, kindly follow the steps highlighted below.
i. Use the link and personal password sent to you via email
ii. Earn 500 Spectra points at first logon
iii. Renew via self-care
iv. Contact customer service for more details

3. How do I earn Spectra points? Kindly take any of the following action(s) below to earn Spectra loyalty points. 

Features: Point to Earn

• Every 100 Naira Spent on Renewal: 10
• Every Renewal on self-care Portal: 30
• Every Renewal on or Before Expiry Date: 50
• Migration To a Higher Plan: 100
• First Login and Confirmation of Contact Details: 500
• Payment Online (Interswitch/Quick teller.): 50
• Referral Points for Friends and Family: 500

4. What can Spectra points earned be redeemed for?
• Login at http://loyalty.spectranet.com.ng/loyaltyapps/howtoearn and select “REWARD AND REDEMPTION”

5. How can I check my Spectra points?
• Login at http://loyalty.spectranet.com.ng/loyaltyapps/ and click on ‘MY SPECTRA POINTS”.

6. How can I redeem my Spectra points?.
• You can choose from a range of products and services as provided at http://loyalty.spectranet.com.ng/loyaltyapps/reward.
• Once a product/service is selected, please choose your preferred pick up location before you “REDEEM”. An invoice will be sent to your email address, kindly print this invoice and visit your selected pick up location with a valid means of identification to collect your reward. 

7. I did not receive any invitation for this loyalty program, why?
• Kindly confirm your registered email address on your self-care profile; probably a wrong email address was registered. Please send a mail to care@spectranet.com.ng to update your working email address on your account and an invitation shall be sent to you. Also check your SPAM/JUNK/BULK mail folders, if found, kindly add care@spectranet.com.ng to your email contact list. This will allow all future mails deliver to your inbox only.

8. Can I transfer Spectra points earned to a friend?
• We are sorry but points earned CANNOT be transferred to another account.

9. Can I redeem my Spectra points in cash?
• We are sorry but points earned cannot be redeemed in cash. Kindly click on the link http://loyalty.spectranet.com.ng/loyaltyapps/howtoearn and select “REWARD AND REDEMPTION”, to view a variety of offers redeemable with your points. 

10. I have purchased a new device/account; can I transfer my Spectra points between my accounts?
• We are sorry but points earned CANNOT be transferred to another account. 

11. Is there any validity period for the Spectra points I have earned?
• Points earned are valid for two years from date earned. 

12. Who wins a trip to Dubai?
• Customer with the highest point as at 31st December, 2017. To view your total points earned kindly open the link http://loyalty.spectranet.com.ng/loyaltyapps/ and click on ‘MY SPECTRA POINTS. 

13. Will the reward trip cover my boarding and lodging along with travel expenses or only travel expenses?
• Spectranet Limited will be solely accountable for the airfare and accommodation expenses only. 

14. How will I know the amount of Spectra points I need to further add / earn in order to surpass user with highest amount of Spectra Points?
• To secure SPECTRANET CUSTOMER PRIVACY, points earned by customers will not be made public. All customers can only view their points earned by visiting http://loyalty.spectranet.com.ng/loyaltyapps/ and clicking on ‘MY SPECTRA POINTS”. 

15. How will the winner be decided if there are more than one user accounts with highest Spectra points? 
• This decision remains the exclusive right of Spectranet Limited to consider either customer age on network or date of signing on the program 

16. I am not able to travel on the due date to the destination, can I claim equivalent amount in cash?
• Such request must be communicated to Spectranet at the announcement of the winner, before travel arrangements are concluded. 

17. How will Spectranet communicate the name of the winner?
• Email/SMS, Phone call and/or Social Media Channel 

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Enterprise Agreements